River Junkie Tours Sdn. Bhd. (we, us) operates river-junkie.com. This policy explains what personal information we collect, why we collect it, and how we handle it.
What we collect
When you enquire or book with us, we collect the details you give us: your name, email address, phone or WhatsApp number, travel dates, group size, and any dietary, medical or accessibility information you choose to share so that we can operate your tour safely. Our website contact forms send this information to us by email.
How we use it
We use your information to respond to enquiries, prepare quotations, make bookings with the accommodation and activity providers in your itinerary, arrange transfers and permits (including Sabah Parks climbing permits, which require passport or identity card details), and communicate with you before and during your trip. We do not sell your personal information, and we share it only with the suppliers who deliver the services you have booked.
Payments
Card and international payments are processed by third-party payment providers such as Flywire. We do not store your card details on this website or on our systems.
Cookies and analytics
This website may use cookies and basic analytics to understand how visitors use the site and to improve it. You can disable cookies in your browser at any time.
Retention and your rights
We keep booking records for as long as required for accounting and legal purposes under Malaysian law. You may ask us at any time what personal information we hold about you, ask us to correct it, or ask us to delete information we are not legally required to keep. Contact us at info@river-junkie.com.
Contact
River Junkie Tours Sdn. Bhd., Lot G27 (ground floor), Wisma Sabah, Kota Kinabalu, Sabah, Malaysia. Email info@river-junkie.com, WhatsApp +60 11 1265 8581.